Representatives have a maximum of 4 months to request a refund/exchange.
Most Representatives receive Instant Credit when they request a refund/exchange.
The next invoice indicates if the product needs to be returned to Avon. The Representative then returns those products to Avon. Once a refund has been requested, all returnable products must be returned within 45 days or the account will be recharged.
Every refund/exchange is validated against invoice history.
The refund/exchange can only be requested with regular order submission.
Demos, Representative Net Items and Sales Aids are final sales and cannot be returned. They can, however, be exchanged if received damaged or wrong size was ordered.For Paper Purchase Order Representatives
A special “Credit Request Form” is printed with every invoice. This Form includes details of all refundable products such as price, discount, description, quantity.
Representatives must complete and send the original Credit Request Form back with their P.O to request a credit.
Exchanges can only be done on-line or by returning the product and re-ordering it as a back order.For Internet Representatives
Requests for a refund/exchange are done on-line when creating the regular order.
After every refund request on Internet or Paper P.O., a Detailed Product Return Form will be sent with the next invoice indicating the items that need to be returned.
The Detailed Product Return Form must be included with the products being returned to Avon.
If a refund is reversed, no awards sale will be given.
Returns received after 4 months will not be accepted or returned to the Representative.
Last Update: July, 2009